All orders placed with standard shipping are processed to ship within 2 to 4 US business days (excluding weekends and holidays) after receiving your order confirmation email. You will also receive another notification once your order has shipped.
Orders placed AFTER 4pm Eastern/1pm Pacific time are processed to ship the following business day (Mon. - Fri.).
Fedex cannot ship to a PO Box.
Flat rate shipping takes 4 to 6 US BUSINESS days once shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status of your order. Please allow up to 48 hours for the tracking information to become available.
For a limited time, we offer free domestic shipping to to the continental US.
If you have any further questions, please don't hesitate to contact us at email@example.com
Here is what is included in your box:
- Phone case
- SOLO Wallet
- USB-C Charging Cable
Wallet Set Up
- Charge your SOLO Wallet with the USB-C charging cord
- Install the Go-SOLO App (By SOLOSecure) from the iOS App Store, create account, pair your wallet
- Slide SOLO wallet onto phone case
Opening your SOLO Wallet
- Push the side button on the wallet. "Wallet Awake" will appear on top of your phone as a notification.
- Click Wallet Awake, it will take you to the wallet screen inside the app
- Push "open wallet" phone within the app
- Push down on the cover of wallet (where the SOLO Logo is) to unlock the wallet and release to open
Detaching your wallet
- Open Wallet to locate the slider on the right hand side of the wallet
- Push slider down to unlock attachment mechanism and slide the wallet to the left
- Wallet will release off the case
- Pull slider down
- Insert the back of the wallet into the V-Slot
- Push wallet to the right
- Once you hear the click, wallet is secured
My wallet won't wake up
When the wallet is in sleep mode, the bar inside the app will be grey. When it is awake, it turns green. If you press the app shortcup button and your wallet doesn't wake up, close out (swipe up) the app and open it again.
My wallet door won't open
When the wallet is awake, and you press the "open wallet" bar, the door needs to be given a quick press right on the SOLO Logo. The door should pop open.
I can't get the wallet shortcut to pop up
If you press the button on the side of the wallet and the shortcup doesnt open, close out of the app (swipe up) and open it again.
I still need help
Email us at firstname.lastname@example.org and we will assist you!
* Push one time to wake up wallet & Wait 3 seconds
* Push and hold app-shortcut button for 5 seconds. SOS message will be sent out automatically.
* If accidental activation of SOS message, the app screen will show a cancellation option